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user-centric process
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In celebration of International Women's Day, Nora and Annika are joined by two BCG colleagues and renowned leaders in the financial institution's space, Claudia Rasper (Partner) and Jan Koserski (Partner & Managing Director). Together, they co-authored BCG’s "Gender Equality in the European Banking Industry" report, which explores the current state of gender equality in leadership within Europe’s top 50 banks and track their year-on-year development. Listen in to hear them discuss what needs to be done to break down barriers, advance gender parity in the banking sector, and create an equitable workplace.
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While flawless customer experience seems to be more naturally aligned with new-grown Fintechs rather than incumbent banks, some solutions venture to bridge the gap between complex infrastructures and modern user-centric processes. Join Annika and Nora in this episode with Thomas Fuss and Elliott Haralambous from Backbase, the frontrunner in the digital banking engagement platform space, on how to introduce modern customer journeys on top of legacy technology to fuel the ambition in architecting banking around the customers.